Customers value live chat because it gives them quick access to solutions to their questions, which is one of the main reasons why they do. Live chat typically delivers greater customer satisfaction ratings than other support methods since assistance may be accessed immediately. By offering live chat, you give clients a way to contact you right away if they have inquiries or issues that they are unable to resolve on their own. Doing this is far more satisfying because you never know when a support team will answer via email. If it's beneficial for your business, live chat support can be made available 24/7 or at any other hour you specify with before planning. Due to the fact that you've expanded your speedy availability to span the entire day, customers won't have many reasons to complain if their questions aren't answered by you. You can always employ self-service support options like a knowledge base with details about your product if you can't staff chat around-the-clock. There is no doubt that providing help through live chat has several advantages, including the quantity of information you may learn. By investing the time up front to categorise and review talks, you can create a database of information that benefits your support team as well as your product and marketing teams. So, yeah, it is the solution. Live chat can help people make informed decisions regarding products.